Herbalife guarantees the quality of any product which carries the Herbalife name and certifies that the products manufactured for it meet high standards of freshness and purity for customer use. If a product ever arrives and is not fresh we will promptly exchange it at our expense.
Make sure that you are using the products consistently. This simple step solves the majority of issues we come across.
Contact us with any questions regarding product usage or results. We only guarantee results when you use the products consistently and correctly, with our guidance and assistance.
All returns that qualify must have an RMA (Return Merchandise Authorization) number and be returned within 30 days from the day you received your products. There are no exceptions and failure to obtain an RMA will result in possible disqualification of your refund request. To obtain refund instructions, discuss our refund policies and begin the RMA process please contact us at 1-800-679-7270 and press option #3 to connect to order support. Please leave a detailed message with your name, order number and the best day time phone number to reach you.
Note Completed copies of the Retail Order Form and Customer Request for Refund Form must accompany all returns. Returned products need to be returned well within thirty (30) days of you first receiving it.
Return Shipping Costs Return costs for shipping and handling are non-refundable.
Cash Refunds There are no cash refunds on credit card purchases.
Promotions & Free Gifts Free gifts, free shipping and free handling fees are non-refundable on returns! If your order qualifies for free shipping, then actual shipping plus Herbalife handling fees (which is not refunded to us) is NOT credited back. We do NOT profit from your returns!
Exchanges If an item is exchanged, new shipping and handling fees will be added and re-stocking fee's may apply.
Lost or Stolen Packages We are not responsible for lost or stolen packages. We recommend that you keep proper Proof of Delivery for any package you ship.
Distributors and Wholesale Club Members All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by Herbal Discounter or Herbalife International.
Wholesale Memberships Wholesale memberships are non-refundable as they contain
Questions Regarding Return Policy Contact us at or email
email@example.com with any questions regarding your purchase or our Return Policy.
questionnaire generated responses from more than 200 U.S. Herbalife
Independent Distributors about their weight-loss programs and results.
They reported weight loss ranging from 4 pounds to 167 pounds and a
reduced body mass index (BMI) of 1.5 points to 24.1 points, suggesting
that consumption of HerbalifeŽ products is associated with weight loss and
improvement in BMI in those ranges..