HerbalBuddy.com values the
relationship we have with our customers and are
committed to responsible information handling
practices.
HerbalBuddy.com operates businesses, retail
stores and Web sites under the name
HerbalBuddy.com (HerbalBuddy.com). If you
provide information to any of the above
businesses, stores or Web sites, this
information may be combined or shared between
current or future HerbalBuddy.com entities and
subsidiaries.
Although our businesses, stores and Web sites
have unique services and offerings, they share a
similar privacy philosophy. HerbalBuddy.com
follows these privacy principles in our conduct
in the collection, use, release and security of
customer information both online and offline:
| •
|
Giving you CHOICES
about how your data will be used. |
| •
|
Providing you NOTICE of
our information practices. |
| •
|
Providing you the
opportunity to UPDATE or CORRECT your
personal information. |
| •
|
Using information
SECURITY safeguards. |
| •
|
Limiting the SHARING of
your information. |
| •
|
Committing to COMPLYING
with applicable privacy requirements. |
| •
|
Providing you with
means to CONTACT US about
privacy-related issues. |
HerbalBuddy.com may modify its privacy policy as
needed consistent with these principles.
PRIVACY POLICY
HerbalBuddy.com
The following Privacy Policy describes the
information and privacy practices for HerbalBuddy.com retail sales and
HerbalBuddy.com. You may read the privacy
policies of each HerbalBuddy.com subsidiary by
visiting each entity's Web site or by emailing
support@HerbalBuddy.com.
This Privacy Policy does not apply to other Web
sites that may be accessible through the
HerbalBuddy.com sites. Our sites contain links
to other sites operated by third parties,
including but not limited to third party sites
that display the HerbalBuddy.com trademarks. We
encourage you to read the privacy policies of
those other sites to learn how they collect and
use information about you.
What
information does HerbalBuddy.com COLLECT and how
is the information USED?
What information we collect. We collect
personal information such as your contact
information (name, e-mail address),
billing/shipping information (credit card
number, shipping address), or your personal
preferences (product wish-lists, hobbies, likes
and dislikes relating to the products we may
sell). When submitting personal information on
an online form, we will identify which fields
are required in order to fulfill your request.
Additionally, our Web server automatically
collects click-stream information such as the
address (or "URL") of the Web site that you came
from before visiting our site, which pages you
visit on our site, which browser you used to
view our site and any search terms you have
entered on our site.
When we collect information. While
shopping or taking advantage of services
available at HerbalBuddy.com, businesses or
visiting our Web sites, we may ask that you
provide certain information about yourself. For
example, we request personal information when
you set up an account online, purchase products
or services, join a frequent buyer program,
participate in a sweepstakes, promotion or
survey, contact HerbalBuddy.com with a question
or concern, apply for an Herbalife
distributorship through HerbalBuddy.com, or
participate in other activities. In addition,
when using our Web sites, our servers may
collect click-stream information as described
above. HerbalBuddy.com may also obtain
information or lists from other companies.
How the information is used. When you order products through this
website you agree to be placed on our mailing in order to receive email
newsletters containing special offers, discounts, promotions and general
information about the products we sell. You have the right to opt out
of this mailing list by simply following the instructions on the bottom of
any mailing you receive. Your information will NOT be sold or
distributed to any other company. Further, we use the
information you provide in order to 1) fulfill
requests for products, services or information,
2) administer shopping or reward club accounts,
3) provide customer services, 4) administer
contests or promotions, 5) offer new products
and services, 6) measure and improve the
effectiveness of our Web sites or our marketing
endeavors, 7) tailor our online offerings to
your preferences, and 8) other business
purposes. HerbalBuddy.com will provide you with
the opportunity to opt-out of having your
information used for marketing communications.
Back to top
Do
HerbalBuddy.com Web sites use COOKIES or OTHER
TECHNOLOGIES to collect information?
Cookies — A "cookie" is a small data file
that a Web site may send to your browser and
which may then be stored on your system. Our Web
sites use cookies to simulate a continuous
connection — cookies let us "remember"
information about your preferences and passwords
and allow you to move within our Web sites
without reintroducing yourself. We use cookie
and web beacon technology to track which pages
on our sites our visitors view and which Web
browsers our visitors use. We also use "action
tags" to assist in delivering the cookie. These
action tags allow us to compile statistics and
other data about our customers on an aggregate
basis, by embedding a random identifying number
on each user's browser. Then we track where that
number shows up on our site. We share aggregated
data (information that does not identify you)
with third parties.
Third Party Service Providers — Our Web
sites may use third party service providers to
serve ads and e-mails on our behalf. These
companies may use technologies similar to those
outlined above to measure the effectiveness of
ads and e-mails and use information about your
visits to this and other Web sites so that we
can provide advertisements about goods and
services of interest to you. For this purpose,
we may also provide these third party service
providers anonymous information about your site
navigation and purchases.
Back to top
Does
HerbalBuddy.com SHARE the information I've
provided?
HerbalBuddy.com may need to share personal
information with third parties in limited
circumstances. For example, we may release
personal information to third parties to:
perform services on our behalf, fulfill our
customer's orders, send marketing
communications, deliver packages, send postal
mail and email, or process credit card payments.
HerbalBuddy.com is an affiliated entity and a
wholly owned subsidiary of HerbalBuddy.com. As
such, any information you may provide to us
either online or offline may be combined or
shared between current or future HerbalBuddy.com
entities and subsidiaries.
From time to time, we may be required to provide
personal information in response to a valid
court order, subpoena, government investigation,
or as otherwise required by law. We also reserve
the right to report to law enforcement agencies
any activities that we, in good faith, believe
to be unlawful. We may release certain personal
information when we believe that such release is
reasonably necessary to protect the rights,
property, and safety of others and ourselves. We
may also release personal information in the
event of a corporate sale, merger,
reorganization, dissolution or similar event.
Back to top
Do I have
CHOICES regarding how my information is used?
If your information is currently being used to
send you marketing communications, you can
opt-out at any time. All marketing e-mail and
direct mail communications from HerbalBuddy.com,
such as hot deals or special offers, tell you
how to stop receiving them.
To opt-out of receiving marketing material from
HerbalBuddy.com:
- Follow directions on a marketing e-mail
or direct mail communication from us.
- Call (888) 450-7817
- Send an email with your current contact
information to
support@HerbalBuddy.com
- Send a request with your current contact
information to:
HerbalBuddy.com
Attn: Privacy Manager
29222 Rancho Viejo Rd, Suite 102
San Juan Capistrano, CA 92675
HerbalBuddy.com will take reasonable steps to
implement your request to opt out. However,
please note that due to production and mailing
timelines, it may take around six weeks to make
the requested change and, until that change
takes effect, you may still receive promotional
information from us.
Back to top
How can I
UPDATE or CHANGE my information?
HerbalBuddy.com wants your information and
preferences to be accurate and complete. We
provide several different methods for you to
update or change the information you give us.
To update or change your
information:
- If you've created an account on
HerbalBuddy.com, you can update your
information after logging into your account.
- You can send e-mail using our General
Questions contact form:
Click here.
- Send a request to:
HerbalBuddy.com
Attn: Customer Care
29222 Rancho Viejo Rd, Suite 102
San Juan Capistrano, CA 92675
- Call (888) 450-7817
Back to top
How does
HerbalBuddy.com SECURE my persona l information?
Whether you are shopping online or on the phone
with an HerbalBuddy.com representative, we have
security measures in place to protect against
the loss, misuse, unauthorized access and
alteration of the information under our control.
Safe Shopping Policy
Because your credit card security is a high
priority, we have taken numerous steps to ensure
that your payment information is processed
confidentially, accurately and securely. The
HerbalBuddy.com Web site uses encryption
technology, such as Secure Sockets Layer (SSL),
to protect your credit card information during
data transport. SSL encrypts ordering
information such as your name, address, and
credit card number.
Choosing a Personal Password
When you create an online account at
HerbalBuddy.com, you need to select a personal
password that you will remember. It must be at
least 6 characters. To maximize your level of
protection, you should choose a combination of
both letters and numbers. You are solely
responsible for maintaining the secrecy of your
passwords or any account information.
Although we cannot guarantee against any loss,
misuse, unauthorized disclosure, alteration or
destruction of data, we take reasonable
precautions to prevent such unfortunate
occurrences. HerbalBuddy.com cannot ensure or
warrant the security of any information you
transmit to us by email and you do so at your
own risk.
Back to top
Does
HerbalBuddy.com collect information from
CHILDREN?
We are committed to protecting the privacy of
children. We will not knowingly or intentionally
collect personal information online from
children under the age of 14.
Back to top
Whom can I
CONTACT if I have questions or concerns?
Please contact our Privacy Manager to report any
known or suspected privacy or security breaches
or to submit privacy-related questions or
complaints. After receiving your inquiry, we
will respond within five business days. You may
contact us in the following ways:
- Postal Mail:
HerbalBuddy.com
Attn: Privacy Manager
29222 Rancho Viejo Rd, Suite 102
San Juan Capistrano, CA 92675
- Email:
support@HerbalBuddy.com
- Phone: (888) 450-7817
Back to top
Will this
Privacy Policy CHANGE?
Because our Web sites will continue to implement
new technologies and improve the services and
features we provide, this policy is subject to
change. If there are changes or additions to
this Privacy Policy, we will post those changes
here or in other formats we deem acceptable, so
that you will always know what information we
collect online or offline, how we use it and
what choices you have. If we change our
information practices or this Privacy Policy in
such a way that your personal information may be
used or shared in a different manner, we will
give you the choice to opt-out of having your
past information used or shared in that new
manner.
Last revision date: March 17, 2007
HerbalBuddy.com has reviewed and rewritten its
Privacy Policy to (1) make it easier to read and
understand, (2) describe its practices in better
detail, (3) make it clear that we may combine or
share the information we hold across all current
or future HerbalBuddy.com entities, and (4)
combine privacy policies and practices for
HerbalBuddy.com retail stores, HerbalBuddy.com
and its affiliates. Instead of having multiple
and potentially conflicting privacy policies for
HerbalBuddy.com and our Web sites, we have
decided to ensure all HerbalBuddy.com operations
follow the same privacy standards. By combining
our privacy policies and practices, we give our
customers the same privacy standards whether
providing HerbalBuddy.com personal information
on or offline. If you have questions about our
Privacy Policy, email our Privacy Manager at
support@HerbalBuddy.com.
